FAQ

Standard Delivery (USPS or UPS): 5-8 business days.

Standard Delivery (USPS or UPS):
$1 – $14.99: $12.95
$15 – $49.99: $10.95
$50 – $98.99: $7.95
Orders over $99: Free Shipping

We process orders quickly. If you need to make changes, please contact us at hello@tenderleafgroups.com within 24 hours of placing your order.

All our products meet international toy safety standards, including EN71, ASTM, and AS/NZS ISO. Our toys carry the CE mark and are tested to the highest standards to ensure they are safe for your child.

Wood is a natural material that requires gentle care. For daily cleaning, wipe with a damp cloth. For deep cleaning, use a 1:1 water and white vinegar mixture. Please never soak wooden toys in water. For more details on maintaining your toys, please refer to our Product Care & Safety Guide.

Each of our toys is handcrafted from natural wood. Because wood is a living material, variations in grain, color, and minor knots are normal. These unique details are natural characteristics of the timber, making every piece one-of-a-kind.

All our products are made in our factory in Indonesia. Our manufacturing process - drying of the wood, cutting, and painting is all undertaken at our factory all at the same location. 

We have been awarded the ICTI seal of approval and strive to maintain ethically high standards throughout our organisation.

SVLK (Indonesian Legal Wood) ensures that our timber is harvested from sustainable sources, fully compliant with international environmental regulations. We use Rubberwood because it is a "by-product" of the latex industry—once the trees stop producing sap, they are repurposed into toys instead of being burned.

Yes, we are committed to reducing plastic.
We use recycled materials for our packaging and wrap most of our products in cardboard and paper.

We apply high environmental standards to both our products and our packaging:

Our Toys: Upcycled Rubberwood & FSC Plywood

Our toys are primarily crafted from SVLK-certified reclaimed rubberwood. These trees are sourced from plantations only after they reach the end of their latex-producing life. Instead of being burned, we upcycle this wood into high-quality toys, preventing carbon emissions.

For components requiring Plywood, we exclusively use FSC-certified sources. This ensures that every piece of wood in our toys—whether reclaimed or from managed forests—meets strict environmental and social standards. Our focus on the Circular Economy ensures that for every reclaimed tree used, a new one is planted.

Our Packaging: FSC-Certified

While our wood follows an upcycling model, we ensure our paper-based packaging meets global forestry standards. All of our product boxes are FSC-certified, guaranteeing the paper originates from responsibly managed forests.

By combining Resource Upcycling for our toys with FSC Certification for our packaging, we ensure every element is as kind to the planet as it is safe for your child.

We offer a 30-day return policy for unused items in their original packaging. For safety and hygiene reasons, we cannot accept returns on toys that have been used or played with. View our full Return Policy here.

We take great care in packaging, but if an item arrives broken, please email us a photo at hello@tenderleafgroups.com within 48 hours of delivery, and we will arrange a replacement for you.