Shipping policy
Free Shipping on orders over $99!
Free standard shipping is available on orders with a sub-total of $99 or more after all discounts and coupons are applied.
Free standard shipping is available on orders with a sub-total of $99 or more after all discounts and coupons are applied.
Shipping Details
- Coverage: Shipping is only available within the lower 48 contiguous United States.
- Schedule: We do not ship on Saturdays, Sundays, or Holidays.
- Processing Time: Please allow 1-2 business days for your order to be processed and packed before shipping.
- Carriers: All orders are shipped via USPS or UPS.
Shipping Rates
| Order Total | Shipping Cost | Expected Arrival |
|---|---|---|
| $1.00 – $14.99 | $12.95 | 5-8 business days |
| $15.00 – $49.99 | $10.95 | 5-8 business days |
| $50.00 – $98.99 | $7.95 | 5-8 business days |
| $99.00 and over | FREE | 5-8 business days |
Tracking Information
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and a link to the carrier’s website (UPS or USPS). Account holders can also view tracking information by logging in and checking "Order History."
Missing or Late Packages
If your tracking states "Delivered" but you have not received your package, please try the following:
- Check all around your delivery location (porch, garage, bushes, or with neighbors).
- Contact your local post office or UPS office with your tracking number for more details.
- If the item is returned to us due to an incorrect address, please email us at hello@tenderleafgroups.com.
*Note: Delays may occur due to incorrect addresses, severe weather conditions, or order changes made after submission.