First review: Two stars because the baby bear looks kind of ok, but for something priced this high they arrived in terrible condition. The dad bear has a crack on the head and sloppy paint on the underside. The mom bear has some glue stains around her face and neck. This is sad, specially since returning is just a hassle due to transportation and time issues, and since I’ve made complaints to Amazon about other products already I don’t want to seem annoying. I know my daughter does not see the imperfections, but the price should have been reflected in the quality of the product.Second review: changed from two to four stars. The one star off is because the original order did arrive damaged, but their costumer service at tender leaf is great. I contacted them and they were prompt in responding. They agreed that the product I received was in bad condition and sent me a replacement.